Friday 4 February 2011

Public Nuisance in the name of CHRISTIANITY

I have a church that has literally started right behind where I live and the loud sound is in my bedroom regardless of any sound/noise numbing measures I have tried. It might even be bearable if the service starts at a later normal time of 10am instead of the 'ungodly' 6:30am. I am happy to see this page about our attitudes towards challenging wrong doings and law breakers and our disregard for the law even amongst those who should know better. My little comment is the start of my crusade and the beginning of consiousness and learning of the law as it pertains to my human rights.
I personally know of a case where a church was refused a lifting of an injunction to operate until they put in windows and sound proofing measures. This was necessary to protect the neighbourhood.

http://kobigraham.wordpress.com/2010/11/07/an-open-letter-to-the-mayor-of-accra-on-loud-churches/
http://news.peacefmonline.com/features/201002/39004.php?storyid=100&#commentsread

Is everyone standing on a hypothetical POLITICAL DIVIDE? Yes, No, It may be so


on my way home from work last night (16/07/2009), I was stopped by three boys about the ages of 8 - 11 years. Needing instant arbitration about the subject in a heated argument.They hand signalled me to a stop. My ipod was hot wired to my brain inducing a feeling of the renewed mental energy needed to make the 45 minute walk home bearable. I stopped, unplugged the earphones, turned off the music ready for what was going to be required of me. Was it going to be about the merits of Newtons Law on Relativity, the effects of the yo-yoing world price of Crude Oil on developing economies or perhaps Government policy on education... or some other really intellectual discourse.
So all poised and composed, I got myself ready for what was coming. Sir, Attah-Mills and Nana Akuffo-Addo; Who is richer/wealthier? Prepared as I was, I could not anticipate this question that hit me like sucker punch to the Solar plexus, winding me in the process.
On partial recovery I recomposed myself to give them an answer that will satisfy their curiosity at the same time availing myself to this test.Using my own street consciousness technique, I turned the challenge to them asking why is was such a big deal to them.
Secondly, what does it matter who was richer if any of their so called wealth does not benefit any of them.
Thirdly, wont it be worth your while worrying about going to school, doing very well and hoping that one day you would be a President of Ghana and perhaps be the one to take us to the proverbial promised land? A point which they all agreed with and walked along together home still trying not to re-ignite the dying embers of a worthwhile argument (in their minds) obviously half satisfied about the outcome. How else could I have explained this to them? Obviously they might have heard this argument somewhere and were satisfying their curiosities about the world around them by exploring their democratic right to engage in this discourse. I for one cannot remember having any such political nous when I was their age and left with an admiration of their convictions about where they stood on the political divide all be it on a flawed subject.
To be continued… yes yes yes I know…

Wednesday 2 February 2011

'Se on pe a, fa ni sika ma nu na on KƆ TƆ WƆ bebi fofro' (TAKE YOUR MONEY ELSEWHERE)



The Managing Director.

Customer Services Manager
Millicom Ghana Limited
TIGO Ghana Limited.

1 February 2011
Ref. Customer No. 4424976 (MK PHASE BK PHONE)

Dear Sir/Madam
Customer Service Complaint on the 1st February 2011 at Barnes Road TIGO
I went to your Barnes Road office to buy a mobile phone and to register my existing  Tigo SIM Card which I have been using for the past few years. On entering the main hall I went directly to a supposed customer service desk manned by a lady and gentleman all wearing Blue Tigo T-Shirts.
I was told I could buy the product I was looking for at the same desk on enquiry after which I was handed the boxed mobile phone but with the seal broken. My complaints about why the seal was broken only brought back silly excuses like;
1. They are all like that
2.We open all the boxes to check that all the devices and peripherals are intact.
I was able to accept these excuses to an extent even though not fully satisfied.
My next big problem started when I was refused a receipt for my transaction.
And again some of the cheap excuses/reasons offered sounded absurd. Which I felt was not right considering the might of an organisation/Brand like Tigo not issuing receipts for transactions.

1. Your phone is your receipt they told me.
No amount of protestation and logical argument could move them from their ‘NO RECEIPT’ entrenched position.
Next thing I know I hear in‘TWI’ 'Se on pe a, fa ni sika ma nu na on KƆ TƆ WƆ bebi fofro' (TAKE YOUR MONEY ELSEWHERE).This being the lady customer service agents solution to my protestations about the broken seal or the receipt.
On hearing the statement I reacted by questioning her professionalism and perhaps Tigo’s so called brand promise/ customer service credentials.
I took the boxed phone with the broken seal and waited patiently in a line to register my new device and SIM Card. On completion of the process I asked the customer service lady if it was normal practise not to be issued a receipt for my transaction. This enquiry dismayed her as much as it had me a few minutes prior. She took the phone and went to ask at the desk where I had had all the previous shenanigans. She came back and advised that I would have been given a receipt if I had bought it at the cashier booth at the end of the hall.
At this point I asked her to cancel the previous registeration for me to get my money back and pay for it at the booth. At the booth the service was professional , courteous and hustle free after which I was given a box of the product with an unbroken seal. This obviously debunked the earlier excuses I was given for the broken seal.
I mentioned my problem to the lady in the booth who started apologising and begging on behalf of  the very unprofessional attitude of the customer service lady.  At this point I had gone past the point of caring because I think the feel that justice should take its course. She left her booth to come and try do some arbitration through a gentleman who might be a customer service supervisor.

This letter might be brushed under the carpet at Tigo but will not be the end of this case given all the media available to consumers these days and given the the numerous competing networks available It even makes gives me a greater incentive to switch to my MTN chip.
I am addressing this issue directly to the Managing Director and the Customer services Manager who I was told was not available at the time. I hope this complaint is seen to thoroughly and appropriate solutions are sought and implemented as per my grievance.

Yours Sincerely
Extremely pissed off customer
0243 *** ***
0272
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